Refund & Returns Policy
Last updated: August 2026
1. Return Eligibility
The standard return request period for Uliza Events is same-day (within 24 hours). This means if you are not satisfied with your purchase, you must request a return within one day of receiving the item. After one day, returns are only accepted for manufacturing defects or seller errors.
For a hassle-free return process, the item must be in its original condition, unused, undamaged, and with the original packaging and receipt.
2. Non-Returnable Items
Customized or printed products are strictly non-returnable unless there is a manufacturing defect or printing error on our part. Additionally, any items that show signs of use, damage, or alteration will not be accepted for return.
3. Return Shipment & Authorization
Authorization is required. If your return is approved, we will provide you with a return shipping address. The customer is responsible for return shipping costs where applicable.
4. Refund Processing
Refunds or exchanges are issued after inspection. Refunds are issued via M-Pesa or bank transfer to the original payment method within 3 working days of the return being approved.
Contact Us
Contact us at sales@ulizaevents.com or WhatsApp 254111052810 to initiate a return.